Frequently Asked Questions
Renewable Energy Solutions
Find answers to the most commonly asked questions about China Energy, our products, and our services. If you don’t see your question here, feel free to contact us for more information.
General Information
China Energy’s mission is to lead the global transition to renewable energy through innovative and sustainable solutions. We are dedicated to providing high-quality, efficient, and reliable renewable energy products that power a greener future.
China Energy has offices in Shanghai, China; Dublin, Ireland; and Belfast, Northern Ireland. These locations enable us to manage our global operations and provide comprehensive support to our clients.
China Energy specializes in large-scale renewable energy projects, including commercial, industrial, and residential applications. We provide advanced solar panels, inverters, batteries, heat pumps, and energy storage systems.
We collaborate with Tier One suppliers who adhere to rigorous quality control processes and extensive testing. This ensures that every component meets international standards for performance and reliability, providing our clients with durable and high-quality renewable energy solutions.
You can contact us via email at info@china-energy.com or visit our Contact Us page on the website. Our team is ready to assist you with any inquiries and provide detailed information about our products and services.
Products and Services
China Energy offers a comprehensive range of renewable energy products, including high-efficiency solar panels, advanced solar inverters, reliable solar batteries, innovative heat pumps, and state-of-the-art energy storage systems (ESS).
Our solar panels incorporate cutting-edge technologies such as Heterojunction (HJT), TOPCon, and graphene coatings. These technologies enhance the efficiency, durability, and overall performance of our solar panels.
Our team at China Energy can help you select the appropriate energy storage system based on your specific requirements. We offer a variety of ESS solutions for residential, commercial, and industrial applications, ensuring optimal performance and reliability.
Yes, our products are designed to meet the needs of both residential and commercial applications. Whether you need solar panels for your home or a large-scale energy storage system for a commercial facility, we provide tailored solutions to suit different environments and requirements.
You can get technical support by contacting our dedicated support team via email at support@china-energy.com or through our Contact Us page. Our experts are available to assist with troubleshooting, maintenance, and any technical questions you may have about our products.
Technical Support
You can get technical support by contacting our dedicated support team via email at info@china-energy.com or contact your engineer directly. Our experts are available to assist with troubleshooting, maintenance, and any technical questions you may have about our products.
If your solar panels are not producing the expected amount of energy, please check for any obstructions or shading that might be affecting their performance. If the issue persists, contact our technical support team for a detailed inspection and assistance.
Regular maintenance is essential for optimal performance. We recommend scheduling a professional inspection of your solar inverters and batteries at least once a year. Our technical support team can provide maintenance guidelines and assistance as needed.
China Energy products come with comprehensive warranties that cover manufacturing defects and performance issues. The specific warranty terms vary by product. Please refer to the product documentation or contact our support team for detailed warranty information.
Yes, upgrading your existing energy storage system is possible. Our technical support team can help you assess your current setup and recommend suitable upgrade options to enhance your system’s capacity and efficiency.
Partnerships and Collaborations
To become a supplier for China Energy, please contact our procurement team at info@china-energy.com. We are always looking for innovative and high-quality manufacturers to collaborate with in delivering top-tier renewable energy solutions.
Partnering with China Energy provides access to our extensive network, cutting-edge technologies, and industry expertise. Our collaborative approach ensures mutual growth and success, with a strong focus on quality, innovation, and sustainability.
Yes, China Energy actively collaborates with other renewable energy companies to enhance our product offerings and expand our market reach. These collaborations help us integrate the latest technologies and best practices into our solutions.
We select our partners and suppliers based on their commitment to quality, innovation, and sustainability. Our rigorous selection process includes evaluating their manufacturing capabilities, technological advancements, and adherence to international standards.
Yes, we welcome project-specific partnerships. If you have a project that aligns with our mission and expertise, please contact our project management team at info@china-energy.com. We are open to discussing collaborative opportunities to achieve successful outcomes.
